Privacy Policy

This policy explains how Crown City Pools (“we”, “us”) handles information collected through crowncitypools.com. We keep it simple: we collect only what you choose to send us, and we use it only to respond to you and provide pool service.

Information we collect

• Contact form. When you request a consultation we receive the name, phone number, property address and message you enter.
• Phone and email. If you call, text or email us, we receive the information you include.
• Technical data. Our hosting provider automatically processes basic request data (such as IP address, browser type and pages requested) to deliver and secure the site.

This site does not use advertising cookies, tracking pixels or third-party analytics.

How we use it

• To reply to your request and arrange a visit.
• To provide, schedule and bill pool service if you become a client.
• To keep the website running and protect it from abuse.

We do not sell or share your personal information for advertising.

Service providers

We rely on a small number of providers who process information on our behalf:

• Vercel, which hosts this website.
• Resend, which delivers contact form submissions to us by email.
• Skimmer, our service and billing software, which runs the client portal reached through “Client Login” and “Pay your bill”. Information you enter there is governed by Skimmer’s own privacy policy.

How long we keep it

We keep enquiries for as long as needed to respond and for reasonable record-keeping. Client records are kept for as long as you are a client and as required for tax and business records.

Your choices and rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. California residents have these rights under the California Consumer Privacy Act, and we will not treat you differently for using them. To make a request, email ryan.bailey@crowncitypools.com.

Children

This site is not directed to children under 13, and we do not knowingly collect their information.

Changes

If we change how we handle information, we will update this page and the date above.

Contact

Crown City Pools, 453 C Ave, Coronado, CA 92118
ryan.bailey@crowncitypools.com · 509-859-4114